Case study · Coco di Mama
The highest recovery rate on the network.
Stores UK-wide
UK-wide coverage
Italian-to-go
On-demand delivery
91%
courier failures still delivered
−71%
failed deliveries from the low point
~10
fleets carrying the volume
Coco di Mama's recovery rate is the highest on the network. When a courier refuses or fails to collect, more than nine in ten of those orders still reach the customer: the next-best fleet is booked automatically, on the same tracking link.
After a difficult quarter, failed dispatches fell by more than 70% and fulfilment returned above 99%. The account runs across roughly ten fleets, which is what makes the recovery rate possible: there is always somewhere for a failed order to go.
Rates and relative changes from Coco di Mama's own Insights reporting. Absolute volumes are not published.