If no tier is specified at the time of signup, merchants will automatically be enrolled in the PAYG tier. Merchants may change their service tier with 30 days' notice.
SCCs: means a) the standard contractual clauses for Processors approved by the European Commission pursuant to Decision C (2010) 593 for the transfer of personal data to processors established in third countries which do not ensure an adequate level of protection, or such other standard data protection clauses which may be adopted in future by the European Commission or a supervisory authority and deemed to be an appropriate safeguard for transfers of personal data to a third country, or b) standard contractual clauses governing restricted transfers of personal data from the UK as such clauses may be approved for use by the Information Commissioner's Office, as applicable;
Term: the Initial Term and any Renewal Term as defined in clause 13;
UK GDPR: the EU GDPR as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018, as amended by The Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019; and
Working Day: any day other than a Saturday, Sunday or bank holiday in England and Wales.
2.2 In these Merchant Terms (a) headings are for convenience only and do not affect interpretation; (b) words in the singular include the plural; and (c) including means including but not limited to.
2.3 Any reference to a statutory provision shall be a reference to such provision as may be updated or amended from time to time.
3. Registering on the Platform and Use of the Platform
3.1 If you wish to apply to register as a Merchant on the Platform, you must have the authority to bind any organisation that you purport to represent to these Merchant Terms.
3.2 When you register on the Platform you will create a username and password. You are responsible for keeping your username and password confidential and you are responsible for any activity under your Orkestro account. Please take precautions to protect your password and contact us immediately by email at support@orkestro.com if you believe there has been any unauthorised use of your Orkestro account.
3.3 Alternatively, you may access the Platform through an API. We may provide access to an API to you, or you may provide access to an API to us. Accordingly, we both agree:
(a) to use reasonable endeavours to make our API available at all times;
(b) to follow the instructions made available by the other party which outline the means of integrating or linking to the other party's API;
(c) that the Merchant will not allow any third party to access the Platform API using the Merchant's credentials without prior written agreement from Orkestro;
(d) that a party may add to, amend and/or update its API from time to time as it considers appropriate therefore each party shall adopt the most up to date API available to it;
(e) that there may be occasions when access to the API may be interrupted, including for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment and each party shall provide the other party with as much notice as possible of any such downtime;
(f) Orkestro shall not be held liable for any costs resulting from any API updates made by Orkestro and/or API interruptions including for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment.
3.4 Orders can be placed into the system through the following three ways:
(a) Manually adding the orders one by one via the 'Create New Order' service on the Platform.
(b) Manually uploading multiple orders via a CSV template via the 'Import Orders' service on the Platform.
(c) By connecting the Orkestro account(s) to an integration platform so that orders come in automatically as customer place them at the checkout.
3.5 Multiple users can be registered onto the Platform to allow the Merchant to differentiate which users have viewership on specific orders.
3.6 The Merchant can modify and add any pickup instructions for any orders that come in via API. The Merchant can do this via the settings page of the Platform.
3.7 The following services are also available to the Merchant via Orkestro and the Platform:
(a) The Merchant is able to speak to the Live Support Team of the Fleet on an order level.
(b) The Merchant can enable end customer notifications for each order placed in the system. These customer notifications can be triggered when a driver picks up an order and again when the driver is nearby the drop off point. The Merchant is able to edit the SMS text of these customer notifications.
3.8 The Merchant can request and generate raw data from the Platform at any time by using the 'Reports' service. The Merchant can filter by Merchant ID and date to then export in CSV format.
4. Quotes
4.1 At any time you may submit a request for a Quote on the Platform. A request must include sufficient information to prepare the Quote, including details of the Merchant, the contents of the Package, the pick-up address, details of any particular vehicle you require, the dimension of the Package, handling instructions, the Recipient's address and the timetable for the Delivery Services. You acknowledge that Orkestro and Fleet are entitled to rely on the information within the request for a Quote.
4.2 If you accept the Quote, you agree that you engage the Fleet directly to provide the Delivery Services in accordance with the request for a Quote, these Merchant Terms and the Fleet SLA. This also applies when the Platform selects quotes on Merchant's behalf.
4.3 Notwithstanding any other provision of these Merchant Terms or the Fleet SLA, you warrant and represent that nothing in the Package is harmful, unlawful, illegal or otherwise requires specialist transport, including live animals or medical equipment or supplies. You shall not request Delivery Services for any Package that doesn't belong to you unless you have the permission of the owner of the Package. You shall make clear in your request for a Quote if the Package includes firearms or other weapons, passports or other identification documents, money in any currency, high value items.
5. Payment and Cancellation
5.1 Merchant shall pay the Delivery Fee and the Administration Fee to Orkestro in accordance with this Condition 5.
5.2 Every 7 (seven) days Orkestro shall issue an invoice to the Merchant for the Delivery Fee for all Delivery Services booked through the Platform that fleets bill directly through the Platform. The Merchant shall pay the amount stated in the invoice in full and cleared funds together with all applicable VAT within 7 (seven) days of receipt.
5.3 Every 7 (seven) days Orkestro shall issue an invoice to the Merchant for the Administration Fee for all Delivery Services booked through the Platform. The Merchant shall pay the amount stated in the invoice in full and cleared funds together with all applicable VAT within 7 (seven) days of receipt.
5.4 If the Merchant does not pay any invoice within 7 (seven) days of receipt, Orkestro shall be entitled to claim a 5% simple interest per month, calculated on a daily basis from the due date for payment until payment is made.
5.5 If the Merchant wishes to raise a dispute relating to a specific job, the dispute must be raised within 24 hours of commencement of the relevant Delivery Services. Specific Fleets will be responsible for responding to disputes relating to Delivery Services booked with and provided by that Fleet. Disputes will always be governed by the Fleet SLA.
5.6 If the Merchant disputes part or all of any invoice, Orkestro agrees to raise the dispute with the Fleet in question and, should the dispute be successful, pass on any sums refunded by the Fleet to Orkestro. The dispute must be raised within 24 hours of receipt of the invoice. Disputes will always be governed by the Fleet SLA.
5.7 For the avoidance of doubt, disputes do not affect payment terms as set out above.
5.8 Payment is made through our payment service provider, currently GoCardless, and/or by direct bank transfer. By booking Delivery Services, you authorise Orkestro to process payment of the Delivery Fee and the Administration Fee together with any payment processing charge imposed. All bank charges and credit card fees shall be paid by you. Orkestro accepts payment of the Delivery Fee as an agent of the Fleet and shall be entitled to retain the Administration Fee.
5.9 Merchant expressly acknowledges and agrees that, in addition to the Delivery Fee set out in the Quote, additional sums may be due, including congestion charges and waiting time fees as more particularly described in the Fleet SLA.
5.10 Merchant agrees to take care when booking Delivery Services and to prepare the request for Quote carefully. Merchant agrees that Fleet SLAs will apply to the provision and booking of Delivery Services.
5.11 If a Fleet is for any reason unable to provide the Delivery Services, we shall use our reasonable endeavours to find an alternative Fleet. If it is not possible to find an alternative Fleet, or to reschedule the booking at a time that suits the Merchant, the Delivery Fee will not be charged but the Administration Fee will remain due.
5.12 You may cancel or reschedule the booking of a Delivery Services and/or Delivery Services only in accordance with the Fleet SLA and shall not in any event be entitled to a refund of the Administration Fee.
5.13 If the Merchant defaults on any invoice payment, a 30-day period is provided to rectify the default. After this period, if the default remains:
(a) the aforementioned 5% simple interest per month, calculated on a daily basis from the due date for payment until payment is made, shall be applied;
(b) an administrative fee of £200 per defaulted invoice shall be imposed;
(c) the Merchant agrees to cover all third-party costs incurred by Orkestro in recovering the due amounts.
6. Reviews
6.1 You may post a review outside of the Platform in relation to your experience with the Platform. You warrant and represent that all reviews you post shall:
(a) be honest and based on a true account of your experience of the Platform;
(b) relate exclusively to your experience of Orkestro's service as a Platform for booking Delivery Services, and not relate to the actual performance of the Delivery Services;
(c) not include any Personal Data of any party without their permission;
(d) infringe the copyright, database rights, trade mark rights or other intellectual property rights of any third party;
(e) be deliberately or knowingly false, inaccurate or misleading;
(f) not contain any virus; and/or
(g) give rise to any cause of action against Orkestro.
6.2 We do not monitor or review any reviews. However, we may remove any review at any time and without notice if we reasonably believe that such content infringes any of the provisions above.
7. Suitability of Fleets and Merchant
7.1 You acknowledge and agree that the Platform is provided for information purposes only. It is your responsibility to ensure the Fleet and Delivery Services booked are appropriate for your requirements. Orkestro is not responsible for the acts of omissions of the Fleet.
7.2 You agree that on booking the Delivery Services you are entering into a contract with the Fleet, and not with Orkestro, for the provision of the Delivery Services. You should carefully review the Fleet SLA. As a result, we are not responsible or liable to you in relation to the provision of the Delivery Services or any act or omissions of the Fleet.
7.3 We do not recommend or endorse any Fleet, the suitability or need for Delivery Services and/or the quality of the Delivery Services.
7.4 Where an Orkestro-specific Fleet SLA exists, any complaints falling outside of the scope of this should be addressed directly to that Fleet in line with the Fleet's own terms and conditions.
8. Platform Availability
8.1 We will use reasonable endeavours to maintain and make available to you the Platform available at all times. However, there may be occasions when access to the Platform may be interrupted, including for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment. We shall use reasonable endeavours to notify all users of any scheduled maintenance or upgrades, and to schedule such maintenance and upgrades outside of normal working hours. However, you agree that we have no liability to you for such interruptions. We are also not liable for any interruptions in the use of our payment provider.
8.2 For the avoidance of doubt, we shall also not be liable if you are unable to access the Platform for any reason within your control, including your failure to use appropriate equipment or insufficient bandwidth.
8.3 The copyright in all content and software on the Platform is owned by or licensed to Orkestro. All rights are reserved.
8.4 You cannot otherwise copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit, disseminate in any form whatsoever or use the Platform Content without our permission.
8.5 When you use the Platform you must comply with all applicable laws. In particular, but without limitation, you agree not to:
(a) try to gain unauthorised access to the Platform or any networks, servers or computer systems connected to the Platform;
(b) harvest or otherwise collect non-public information about another user obtained through the Platform (including email addresses), without the prior written consent of the holder of the appropriate rights to such information;
(c) add a Platform user to your email or physical mailing list without their consent after adequate disclosure, or use their email address or contact details for antisocial, disruptive, or destructive purposes; and/or
(d) reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble all or part of the Platform save to the extent expressly permitted by law not capable of lawful exclusion.
9. Data Protection
9.1 Both Parties will comply with all applicable requirements of the Data Protection Legislation in performing their obligations under these Merchant Terms. This Clause 9 is in addition to, and does not relieve, remove, or replace, a party's obligations under the Data Protection Legislation.
9.2 Purpose and Nature of Processing. The parties acknowledge that in respect of Merchant Data, Orkestro is the Processor acting on behalf of the Merchant. The scope, nature and purpose of Processing by Orkestro, the duration of the Processing, the types of Personal Data and the categories of Data Subject are set out in Appendix 1 to these Merchant Terms.
9.3 To the extent that Orkestro Processes Merchant Data on behalf of the Merchant, Orkestro hereby agrees that:
- it shall only Process Merchant Data solely to the extent necessary for the purpose of complying with its obligations under these Merchant Terms and in accordance with the Merchant's documented instructions from time to time;
- it shall not permit the Processing of the Merchant Data for any other purpose unless required by Applicable Laws in such a case, Orkestro shall inform the Merchant of that legal requirement before Processing, unless that law prohibits the provision of such information;
- if it believes the Merchant's instructions may conflict with the requirements of the Data Protection Legislation, it shall immediately notify the Merchant and shall be entitled to cease processing relevant Merchant Data until the infringing instruction is either (i) withdrawn, or (ii) amended to render it lawful;
- it shall ensure that all personnel who have access to and/or Process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;
- it shall provide reasonable cooperation and assistance in relation to the Merchant's obligations and rights under the Data Protection Legislation, including: (1) in responding to any request from a Data Subject; and (2) in ensuring compliance with its obligations under the Data Protection Legislation, including, but not limited to, security, personal data breach notifications, impact assessments, and consultations with and requests from competent authorities or regulators;
- on termination of these Merchant Terms, it shall, at the Merchant's written request, delete or return all Personal Data and copies thereof to the Merchant unless storage of the Personal Data is required by Applicable Laws (and, if so, it shall inform the Merchant of any such requirement);
- it shall implement and maintain appropriate technical and organisational measures in relation to its Processing of Personal Data under these Merchant Terms;
- it shall notify the Merchant without undue delay if it becomes aware of a personal data breach and shall, in so far as it is possible, provide to the Merchant details of the incident at issue and provide reasonable assistance to the Merchant in investigating the incident and identifying actions designed to prevent recurrence; and
- it shall (i) make available to the Merchant all information reasonably necessary to demonstrate its compliance with this Clause 9, and (ii) subject to the provisions of clause 9.5 below, allow an inspection by the Merchant, or an independent auditor mandated by the Merchant ("Mandated Auditor") of any premises where the Processing of Merchant Data takes place solely for the purpose of assessing compliance with this Clause 9, and will permit reasonable access to relevant records, processes, and systems for this purpose.
9.4 The audit rights set out in Clause 9.3(i) are subject to the following conditions: a) audits may only occur once per calendar year and during normal business hours, b) Merchant shall provide Orkestro with reasonable prior notice (not less than 30 Business Days) of audits required under Clause 9.3(i); c) audits will be conducted in a manner that does not have any adverse impact on Orkestro's normal business operations; d) Merchant, and/or the Mandated Auditor will comply with Orkestro's standard safety, confidentiality, and security policies and procedures in conducting any audits and shall not have access to any proprietary or third party information or data; and e) any records, data, or information accessed by Merchant and/or the Mandated Auditor in the performance of any audit will be deemed to be the confidential information of Orkestro, and may be used for no other reason than to assess Orkestro's compliance with the terms of clause 9 (in connection with the foregoing, Orkestro may require the Merchant and/or the Mandated Auditor to enter into a customary confidentiality agreement prior to the performance of any audit). Orkestro may object to a Mandated Auditor if the auditor is, in Orkestro's reasonable opinion, not suitably qualified or independent, a competitor of Orkestro, or otherwise manifestly unsuitable. Any such objection by Orkestro will require Merchant to appoint an alternative auditor or conduct the audit itself in accordance with the terms of this Clause.
9.5 Sub-processors. The Parties hereby acknowledge and agree that Orkestro may engage other Processors ("Sub-processors") in connection with the Processing of Merchant Data in accordance with these Merchant Terms. A list of Sub-processors engaged by Orkestro is available at
https://orkestro.com/couriers Sub-processors will be obliged under a written contract (a) to comply with Data Protection Legislation, and (b) to provide at least the same level of data protection as is required by this clause 9. Any changes concerning the addition or replacement of Sub-processors will be published here Orkestro Partners. Merchant may object to Orkestro's use of a new Sub-processor by notifying the Orkestro in writing of its objective reasons within ten (10) business days of publication of the relevant addition or replacement on the website listed. Where Merchant objects to a new Sub-processor, Orkestro will use reasonable efforts to make changes to avoid processing of Merchant Data by the objected-to Sub-processor. If Orkestro is unable to make such a change within a reasonable period of time, Merchant may terminate the Merchant Terms with respect only to those services which cannot be provided by Orkestro without the use of the objected-to Sub-processor by providing a ninety (90) days written notice to Orkestro.
9.6 International Transfers of Personal Data. The Parties acknowledge and agree that in performing services and complying with its obligations under these Merchant Terms, Orkestro may transfer Merchant Data outside of the United Kingdom or the European Economic Area (as applicable). Where Merchant Data is transferred outside of the United Kingdom or the European Economic Area (as applicable), both Parties will ensure that the following conditions are fulfilled:
- the parties have provided appropriate safeguards in relation to the transfer;
- the Data Subject has enforceable rights and effective legal remedies;
- the parties comply with their obligations under Data Protection Legislation by providing an adequate level of protection to any Merchant Data that is transferred; and
- Orkestro complies with reasonable instructions notified to it in advance by Merchant with respect to the Processing of the Merchant Data.
9.7 If any Personal Data transfer between the parties requires execution of SCCs in order to comply with the Data Protection Legislation, the parties will separately complete all relevant details in, and execute, SCCs, and take all other actions required to legitimise the transfer.
9.8 The parties acknowledge that, upon acceptance of a Fleet Quote, Merchant engages the Fleet directly to provide the Delivery Services and any Personal Data shared or otherwise processed as between the Merchant and the Fleet shall be governed by the terms of the Fleet SLA.
10. Disclaimer – Your attention is particularly drawn to these provisions
10.1 Orkestro has no responsibility and/or liability for:
(a) any errors or omissions in any content provided by Fleet, including within a Quote; and/or
(b) the Delivery Services and the booking of Delivery Services.
10.2 Orkestro does not warrant that a Fleet will respond to a request for a Quote, or that its Quote will be suitable for the Merchant. To the extent permitted by law, Orkestro does not provide any warranties in respect of the Platform, in particular, we do not warrant that the Platform is fit for a Merchant's particular purposes. If you are not happy with the Platform, your sole remedy is to terminate your Orkestro account and cease to use the Platform by providing a ninety (90) days written notice to Orkestro.
10.3 Orkestro shall in no circumstances be liable to you in contract, tort (including negligence) or otherwise for any direct or indirect losses you may suffer as a result of use of the Platform, including:
(a) loss of profit, anticipated profits or business;
(b) loss of data;
(c) loss of opportunity;
(d) loss of revenue;
(e) loss of goodwill or reputation;
(f) wasted expenditure; and/or
(g) consequential, special or incidental loss or damage (whether or not advised of the possibility of the same).
10.4 Orkestro's maximum liability under these Merchant Terms shall be limited to the greater of:
(a) the total Administration Fees paid by the Merchant in the six (6) months preceding the incident giving rise to the claim; or
(b) £10,000.
10.5 Nothing in these Merchant Terms shall be construed as excluding or limiting Orkestro's liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
(d) any other liability that cannot be excluded by English law.
11. Indemnity
11.1 Merchant shall indemnify and keep indemnify and hold harmless Orkestro, its directors, agents and representatives from and against any costs, claims, losses, damages, expenses and liabilities that Orkestro may suffer or incur arising as a result of any claim, demand or allegation:
(a) in relation to any content Merchant has uploaded to the Platform;
(b) from Fleet and/or Recipient or other third party relating to the acts or omission of Merchant; and
(c) in respect of the Package.
12. Non-Compete and Exclusivity
12.1 The Merchant shall not, without the prior written consent of Orkestro, at any time from the date of this agreement to six (6) months after its termination, form a direct relationship with Fleets that:
(a) were introduced to the Merchant through the Orkestro platform; and/or
(b) with whom the Merchant has conducted business through the Platform in the twenty-four (24) months preceding termination.
12.2 The Merchant will not, at any time from the date of this agreement to the expiry of 6 months after its termination, directly or indirectly contract with or become affiliated with a company that provides substantially similar delivery aggregation services to Orkestro within the same geographic region where the Merchant operates.
12.3 During the Term, the Merchant agrees that a minimum of 90% of its total monthly delivery volume will be processed through the Platform. The Merchant may maintain relationships with other delivery providers for:
(a) specialised deliveries not supported by the Platform;
(b) backup delivery capacity during system outages.
12.4 In the event of a breach by the Merchant of any of the provisions set out in clauses 12.1, 12.2, or 12.3, the Merchant shall pay to Orkestro as liquidated damages:
(a) A sum equal to the average monthly Administration Fees paid to Orkestro in the preceding 12 months multiplied by six (6), for breaches of clause 12.1; and
(b) A sum equal to the average monthly Administration Fees paid to Orkestro in the preceding 12 months multiplied by twelve (12), for breaches of clause 12.2; and
(c) A sum equal to the Administration Fee that would have been payable on the diverted deliveries, plus 20%, for breaches of clause 12.3.
The Merchant further acknowledges that these amounts represent a reasonable pre-estimate of the loss likely to be suffered by Orkestro and do not constitute a penalty. The Parties agree that such sums shall be recoverable as a debt due and payable upon written demand by Orkestro. The rights and remedies provided in this clause shall be without prejudice to any other rights or remedies available to Orkestro, including injunctive relief.
13. Termination of your Orkestro account
13.1 The initial term of these Merchant Terms will begin upon the Effective Date and will end twelve (12) months after the Goes Live Date ("Initial Term") unless extended as provided for in clause 13.2 or sooner terminated as provided for in clause 13.3.
13.2 This Agreement shall automatically renew for additional twelve (12) month periods (each a "Renewal Term", and together with the Initial Term, collectively the "Term"), unless either party provides written notice of non-renewal at least ninety (90) days prior to the expiration of the Initial Term or any Renewal Term.
13.3 Either party may terminate this Agreement:
(a) immediately upon written notice if the other party commits a material breach of these Terms which is not remedied within ninety (90) days of written notice;
(b) immediately if the other party becomes insolvent or makes any arrangement with its creditors;
(c) upon six (6) months written notice for convenience, subject to completion of any orders in process.
13.4 Following termination by us of your Orkestro account, you must cease to use the Platform and you must not re-register on the Platform under any other name.
13.5 Following termination, Merchant shall within 3 Working Days pay to Orkestro any outstanding unpaid invoices and interest and, in respect to Delivery Fee and Administration Fee owing but for which no invoice has been submitted, Orkestro may submit an invoice, which shall be payable within 3 Working Days of receipt.
14. General
14.1 These Merchant Terms and the Privacy Policy and Cookie Policy (each as amended from time to time) constitute the entire agreement relating to your use of the Platform.
14.2 If any provision of these Merchant Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
14.3 Our failure to exercise or enforce any right or provision of these Merchant Terms shall not constitute a waiver of such right or provision.
14.4 Merchant may not subcontract its access to the Platform. We may assign or otherwise transfer our rights and obligations under these Merchant Terms to third parties.
14.5 We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business.
15. Dispute Resolution
15.1 If a dispute arises between the parties in respect of the provision of these Merchant Terms or the provision of a material obligation of these Merchant Terms, then within 5 Working Days of the dispute arising, the dispute shall be escalated to a director or Vice President or such other persons of equivalent seniority as agreed between the parties. Within 5 Working Days of escalation such nominated persons shall meet in a good faith effort to resolve the dispute.
15.2 If the parties fail to resolve the dispute under Condition 14.1 above, then the provisions of Condition 15.1 shall apply, except where the dispute is raised under Condition 5 in which case the dispute shall be referred to Orkestro's accountants to resolve in good faith.
16. Governing Law and Jurisdiction
16.1 These Merchant Terms shall be governed by and construed in accordance with Scottish law, and you agree to submit to the exclusive jurisdiction of the Scottish Courts.
By accessing the Platform, including access and usage via the Application Programming Interface (API), the Customer agrees to the services and conditions set forth in this document.
Appendix 1: Data Processing Details
Merchant Data processed by Orkestro on behalf of Merchant
Scope
Orkestro will process Merchant Data submitted to the Platform by Merchant in order to obtain Quotes for Delivery Services.
Nature
Orkestro shall access, receive, store, and view Merchant data on behalf of the Merchant for the purpose of providing the Platform.
Purpose
To make the Platform available to the Merchant in accordance with these Merchant Terms.
Duration of the processing
The term of the Merchant Terms.
Types of personal data
Name, address, phone number, email address of customers for the purpose of delivery fulfilment. Names, phone number and email address of store contacts for the purpose of delivery fulfilment if business details are unavailable. Names, phone number, emails of accounting and/or commercial contacts for the purpose of billing, invoicing and queries, if business details are unavailable.
Categories of data subjects
(End) Recipients, Store contacts, Accounting / Finance, Commercial contacts.