Start with one store and every fleet on the network. As you grow, the same account unlocks dispatch rules built with you, unlimited stores on one platform fee and a lower rate per delivery. Delivery fees are paid to fleets at fleet rates; Orkestro charges the platform fee, nothing on top.
Each quote comes from the fleet you book and varies by route and time of day. Orkestro passes it through untouched.
A fee per activated store plus a fee per delivery, or one flat monthly fee covering every store. One weekly invoice, no lock-in.
Three bundles, priced by activated store and by delivery. Published rates, the same for everyone. The bundle finder below takes your own numbers and picks the cheapest at your volume.
| Feature | Starter | Scale | Enterprise |
|---|---|---|---|
| Network | |||
| Courier fleets through one integration | |||
| Automatic backup on every order | |||
| Zero markup on fleet fees | |||
| Stores and billing | |||
| Stores | £29 per activated store | Unlimited, flat fee | Unlimited, flat fee |
| Per delivery | £0.59 | £0.49 | £0.39 |
| Setup | None | None | £300/store, once |
| Weekly invoice, itemised per store | |||
| Direct billing (pay couriers directly) | — | — | |
| Dispatch | |||
| Rules | One store at a time | Visual builder, every store | Custom, built with you |
| Own drivers first, network on overflow | |||
| Distance and basket-value thresholds | — | ||
| Fleet priority and autodispatch tuning | — | ||
| Settings applied to many stores at once | — | ||
| Volume delivery rate across every store | — | — | |
| Customer experience | |||
| Branded SMS and email notifications | — | ||
| Your own ticketing portal | — | ||
| Slack alerts for exceptions | — | — | |
| Products | |||
| Chat and Tickets | |||
| Insights dashboards | — | ||
| CRM (Beta) | — | — | |
| Reporting API and data exports | — | — | |
| Support targets | |||
| Onboarding | Self-serve | Self-serve | Onboarding and rules setup |
| Urgent technical support | 24–48 hours | 24–48 hours | 1–24 hours |
| Account and technical requests | 5 working days | 5 working days | 2 working days |
| Billing and finance queries | 10 working days | 10 working days | 3 working days |
| Refunds forwarded to the courier immediately | |||
All prices excl. VAT. Delivery fees are paid to fleets at fleet rates on every bundle. Response times are the standard targets published in the help centre; resolution depends on the complexity of the issue, and refunds depend on courier response times.
Talk to usPut in your own numbers. We pick the cheapest bundle at that volume and show what the network gives back each month, using the rates merchants on the network actually recorded.
| Bundle | Platform fee / month | Per delivery |
|---|---|---|
| Starter{{ recStarter }} | {{ costStarter }} | {{ perStarter }} |
| Scale{{ recScale }} | {{ costScale }} | {{ perScale }} |
| Enterprise{{ recEnt }} | {{ costEnt }} | {{ perEnt }} |
One weekly invoice, itemised per store: £29 per activated store + £0.59 per delivery on Starter, £290/month + £0.49 per delivery on Scale, £2,900/month + £0.39 per delivery on Enterprise (rates improve further at high volumes), excl. VAT. Enterprise deals carry a one-off £300 setup fee per store. No lock-in.
Any order dispatched through Orkestro to a fleet. A backup booking made after a courier failure is part of the same delivery, not a second one.
Delivery fees are paid to fleets at fleet rates. Orkestro charges the platform fee, we never mark up the fleet’s price.
A backup fleet is auto-booked so the order still arrives. Where a refund is due, the ticket carries the delivery record, you attach your evidence, file the claim, and track it to settlement.
No. Plans are monthly and cancel any time. Starter has no volume minimum; Scale and Enterprise are flat monthly fees with no delivery quota to hit.
Yes, at any billing cycle, up or down. The bundle finder shows the crossover for your volume; most merchants move to Scale once the flat fee is cheaper than paying per store.
A store that dispatched at least one order in the month. Stores that sent nothing are not billed on Starter; on Scale and Enterprise every store is included in the flat fee.
No. The API, webhooks, integrations with your EPOS or ordering platform, and the portal are included on every plan. The only one-off charge is the £300 per-store setup on Enterprise deals.
No. All platform fees are quoted excluding VAT, which is added at the prevailing UK rate. Fleet delivery fees are invoiced as charged by each fleet.
The per-delivery fee reduces further at high volumes. We price that against your own numbers on a call, and put it in writing.
Book 25 minutes, bring your volume and where you ship from, and we will put together the exact rates for your business, fleet prices in your areas included.
Opens Calendly, pick any 25-minute slot.